Updated Feb 10, 2021
1. ORDER CONFIRMATION
By accepting these terms and conditions, and upon confirmation of the customer’s order, a written and binding agreement is entered between the customer and norseprojects.com. Once an order is completed on norseprojects.com, the customer will automatically receive a confirmation of the purchase.
2. AGE RESTRICTION
If the customer is under 18, permission must be obtained from a parent or other person of authority.
3. PAYMENT
norseprojects.com accepts Dankort, VISA/Dankort, VISA Electron, MasterCard, Maestro, PayPal, and MobilePay. If payment is by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is sent securely to norseprojects.com, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorized sources from accessing customer information. norseprojects.com does not store customer credit card information after completing the transaction. If payment is through PayPal, the customer can safely transfer money for the transaction with SSL (Secure Socket Layer) and an encrypted connection.
If you pay through PayPal, you are not protected by the scheme granting the right to object. Read more about the conditions on the PayPal website.
The amount will not be withdrawn from your card until your order has been dispatched.
All prices include Danish VAT. Prices are without shipping costs or other services that norseprojects.com may offer. norseprojects.com reserves the right to change prices at any time. On norseprojects.com, prices are shown in the following currencies: Danish Kroner (DKK), U.S. Dollars (USD), Euro (EUR), British Pounds Sterling (GBP), and Norwegian Kroner (NOK).
4. LOCAL LEVIES
Please note that local import duties vary by country and region. These taxes are to be paid by the customer.
5. VAT EXEMPT PURCHASES (FOR CUSTOMERS OUTSIDE OF THE EU)
When shopping from outside the EU, the VAT (25% of the total price) will be removed automatically in the checkout process when the shipping country is selected. Prices do not include payment or delivery charges. The VAT (25% of the total price) is removed because customers outside the EU risk paying local import taxes. These charges are the responsibility of you, the buyer, and are set by local tax authorities in your country.
UK tax and duty
The local VAT rate of 20% will be applied at checkout. As a service to UK-based customers, norseprojects.com will cover the import duties.
U.S. tax and duty
norseprojects.com can send orders to the U.S. for 800 USD free of taxes and duty per shipment, due to the increase in U.S. de minimis.
6. RETURN RIGHTS
As a consumer, when you place an order with us, you have a 14-day cooling-off period, in which you have the right to return your order.
This cooling-off period expires 14 days after you have received your order. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.
You cannot cancel the purchase by refusing to receive the goods unless giving us notice via email or by using the Standard Cancellation Form, which you’ll find at the bottom of this page.
Return part of the purchase
If you have purchased more than one item from us, you can return one or several items, even if they were bought in a single order.
Returning the goods
When you have informed us that you are canceling your purchase, you have 14 days in which to return the goods to us.
Shipments do not include a return label, and return shipping costs are the responsibility of the customer. Returns for Danish orders can be returned free of charge and are carried with Postnord.
For all returns, please fill in the return card provided with your purchase.
For international customers, we strongly advise your return shipment to have a traceable service, so it can be located at all times. Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by norseprojects.com. We only accept returns sent directly to the address below.
Return address:
Please remember to write Att: RETURN AND REPAIRS on the outside of the package to ensure a swift transit through any customs offices it may encounter. Excluding this information can result in a delay of your return – and in the worst case, the customs office will send the package back to your address.
The state of the item when you return it
If the value of the item is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the item and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the item, and in certain cases, this may mean that only the freight charges can be refunded.
We recommend that you return the item in its original packaging. If the original packaging is missing, it may reduce the value of the item.
Refund of the purchase sum
If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.
We refund all payments received from you, including delivery costs (which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer), not later than 14 days from the day when we have received your notification that you want to cancel the agreement.
We will return the money by the same means of payment that you used for the purchase unless otherwise agreed.
We may hold back the payment until we have received the article unless you send the documentation that you have returned it.
7. CLAIMS
When you trade with us as a consumer, the Danish Sale of Goods Act applies. This means that all items bought on norseprojects.com have a 2-year manufacturing warranty. You must make your complaint within a “reasonable time” after you have discovered a defect. If you complain within two months after discovering a defect, it will always be regarded as within a reasonable time.
Please start by sending us an email with as many details as possible about the defect. Remember to include your order number and a few pictures of the faulty item. We will try to resolve any issue with a faulty item and process your claim as quickly as possible.
If your claim is approved, it means that you may either have the right to get the item repaired or replaced. In some cases, we will refund the money or make a reduction in the original price, all depending on the specific situation.
8. SHIPPING
norseprojects.com dispatches orders with Postnord, By Expressen, DHL, to all international destinations. Exceptions cannot be made. All packages are insured and have a tracking number so the package can be traced.
Delivery times for Express service in Europe are 1-2 working days. Express services outside Europe are also delivered within 1-2 working days. norseprojects.com accepts no responsibility for delays in customs processes outside the EU. Delivery times are a guide.
Shipping costs vary from country to country. Below you will find the shipping options and prices:
Denmark (free shipping over 1,500 DKK)
Postnord — Self-Collect 40 DKK
Postnord — Home-Delivery 60 DKK
*Greenland and The Faroe Islands 120 DKK (Postnord)
USA & Canada (free shipping over 350 USD)
DHL — Express 30 USD
FedEx — Economy 20 USD
Rest of the World (free shipping over 350 USD)
DHL — Express 30 USD
FedEx — Economy 20 USD
Europe (free shipping over 350 EUR)
DHL — Express 20 EUR
FedEx — Economy 15 EUR
United Kingdom (free shipping over 250 GBP)
DHL — Express 25 GBP
FedEx — Economy 15 GBP
*We do not offer shipping to Russia.
Customer Service is at the customer’s disposal to answer any questions regarding shipping costs.
9. PRIVACY
norseprojects.com treats customer information with the utmost respect and integrity. No information will be disclosed to third parties.
We need the following information when you trade with us: Name, address, telephone number, and email address.
We register and pass on the personal details which are necessary to deliver the goods to you. Personal data is registered with AM Company ApS and is kept for five years, after which the details are deleted.
In addition, we work with a number of other companies who store and process data. These companies process the data exclusively on our behalf and must not use them for their own purposes.
We work only with processors of data in the EU or in countries where your data will be given adequate protection. On norseprojects.com, the company responsible for data is AM Company ApS.
You are entitled to be told what details about you we process. If you believe the details are inaccurate, you are entitled to have them corrected. In certain situations, we are obliged to delete your personal data if you ask us to do so. These could, for instance, be data which are no longer necessary for the purpose we used them for. You can also contact us if you believe that your personal data are being processed in a way that is against the law.
10. WHERE YOU CAN COMPLAIN
If as a consumer you want to complain about your purchase, please contact us. If you do not succeed in finding a solution, you can send a complaint to the Centre for dealing with complaints at:
If you are a resident of a country outside Denmark, you can complain to the EU Commission’s online complaints portal.
11. COMPANY INFORMATION
norseprojects.com is the official online shop for AM Company Limited. AM Company Ltd. is governed by Danish law and registered in Denmark.
STANDARD CANCELLATION FORM
(This form is only to be filled in and returned when the right to cancel is exercised)
I wish to make use of the right to cancel in a purchase agreement concerning the following goods/services:
Ordered, date:
Received, date:
Consumer’s name:
Consumer’s address:
Consumer’s signature (only if the content of the form is given on paper):
Date: